Refund and Return Policy
Thank you for shopping at Traditional Turkish Arts (TTA). We want to ensure that you have a smooth and satisfactory experience with your purchase. Please read our refund and return policy carefully to understand the process for returning or exchanging an artwork.
Eligibility for Returns or Exchanges
- To be eligible for a return or exchange, you must notify us within 14 days of receiving the artwork.
- The artwork must be in its original condition, undamaged, and in the same packaging as when it was delivered.
Returns
- If you wish to return an artwork, please contact our customer support team via email or phone, providing your order details and reasons for the return.
- Once your return request is approved, we will provide you with instructions on how to proceed.
- You are responsible for shipping the artwork back to us in a secure and trackable manner. Please ensure proper packaging to prevent any damage during transit.
- After we receive and inspect the returned artwork, we will initiate a refund to your original payment method, excluding any shipping or handling fees.
- Please note that the refund may take some time to process, depending on your payment provider's policies.
Exchanges
- If you would like to exchange an artwork for another piece available on our platform, please contact our customer support team to initiate the exchange process.
- We will guide you through the steps to return the original artwork and provide you with options for selecting a new artwork.
- Once we receive the returned artwork and verify its condition, we will proceed with shipping the new artwork to you.
- Any price differences between the original and exchanged artwork will be adjusted accordingly.
Damaged or Defective Artwork
- In the unlikely event that the artwork you receive is damaged or defective, please contact us immediately with detailed information and photographic evidence.
- We will assess the situation and work with you to find the best solution, which may include a replacement or refund.
- Please retain the original packaging as we may require it for further investigation or return purposes.
Non-Returnable Items
- Unfortunately, we cannot accept returns or exchanges for commissioned or custom-made artworks, as they are specifically created to your specifications.
- Sale or discounted items are also non-returnable.
Contact Us
- If you have any further questions, concerns, or require assistance with your return or exchange, please reach out to our customer support team.
- You can contact us via email at info@traditionalturkisharts.co.uk
